Why you need a pre-migration CX platform analysis
It’s been a while since the inception of your contact center. After all these years, you’ve finally decided to take that next step towards CX transformation. You’re migrating your CX platform, and it’s likely to the cloud.
But wait! Before you do, how do you make sure you are only moving what’s relevant and not waste time doing discovery on old and stale data? You need to understand what you have, analyze how you are using it and define how you want to transform your new CX platform.
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