Many pupils can become emotional after being told by the examiner that they have not been successful in this attempt of the driving test. Some learners may become angry and start to question the decision made by the examiner. Some get depressed and may talk about giving up, whereas others may even blame the quality of tuition given by the instructor. It is essential to cancellation driving test remain positive and support the pupil no matter how they are feeling.
Instructors should remain calm and listen to the pupil at first. Reassure them that they are not the only ones to fail, especially if this is their first attempt. Explain that the driving test is not a one-shot deal and can be retaken soon. Long waiting times for another test can be an issue so pupils should be advised to go online regularly and look for a cancellation date. Tests are canceled regularly for a variety of reasons, so short notice dates are available for those who look for them online.
By going through the driving test marking sheet and looking at the faults, the instructor can work with the pupil and discuss an action plan to put things right. Many of my pupils in the past have been glad they passed the second time because they felt that they were better drivers and had more confidence to drive alone after passing the test. Form a plan based on the faults shown on the marking sheet and give the pupil an idea of how many lessons it will take to put right. This gives the pupil a positive feeling and is good for the instructor's business. Forming a plan will prevent the pupil from going to another instructor, as you will know exactly what needs to be done. Let the pupil know you are working together on this, and you are here to support them.
A few case histories of people who have been in their situation always seem to help. By telling them of past pupils who failed, then worked with the instructor to put things right and subsequently passed the test can help to encourage people who feel discouraged. Some pupils feel they have let the instructor down so assure them this is not the case. Tell them you are pleased with their performance and with a little work in specific areas they will be successful next time. Be specific about the areas that need to be improved and tailor the lessons to their needs. This will let them know you are genuinely interested, and the working relationship you have with your pupil will be strengthened.
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